Shannon Thomas
Operations Support
Shannon is a cornerstone of Rail Confidence operations, driving positive outcomes across the business. With a background in healthcare, retail, corporate and now transport, Shannon excels in implementing systems and processes that ensure work flows seamlessly between departments, and our teams are equipped with the right solutions for efficient delivery.
Experience overview
Shannon is experienced across operations, administration, and implementation within the healthcare, retail, and corporate sectors, developing systems and processes that drive efficiency and enhance service delivery. She is recognised for strong problem-solving abilities, attention to detail, and a proactive approach to supporting business operations.
Shannon is highly effective at managing competing priorities, building positive relationships with clients and suppliers, and contributing to continuous improvement initiatives. Throughout her role, she remains committed to delivering high-quality results and supporting team success in a fast-paced and dynamic environment.
Administration and project management
Shannon is highly experienced in coordinating and managing projects from initial planning through to completion, with a strong focus on organisation, communication, and efficiency. She is proficient in managing requirements and timelines, as well as coordinating with multiple stakeholders to ensure the successful delivery of outcomes.
Shannon has a proven track record in maintaining documentation, monitoring progress, and providing administrative and operational support throughout all stages of a project lifecycle. She is known for a proactive and detail-oriented approach, ensuring projects are delivered on time, within scope, and to a high standard.
Operations and systems support
Shannon has extensive experience supporting business operations through the development and refinement of systems, processes, and workflows. She excels at system onboarding and implementation, coordinating suppliers, and ensuring smooth day-to-day operations.
With a focus on efficiency and accuracy, Shannon delivers high-quality support to teams and clients, contributing to operational excellence at Rail Confidence.
Key skills
- Project administration & management
- Operations & process improvement
- Client and stakeholder engagement
- Administration support
- System & software implementation
- Training & onboarding
Profession
Operations Management
